FAQ

I’VE ALWAYS BEEN INTIMIDATED BY INDOOR CYCLING, IS IT ONLY FOR HARD CORE ATHLETES?

Not at all! Everyone is welcome at Spin Society. No matter your level of athleticism, Spin Society is a community bound by its love for music, adrenaline and sweat. In fact, we love sharing this incredible experience with as many people as possible. Please arrive 15 minutes early and our passionate instructors will help you set up your ride. After one class, you’ll be wondering why you’ve missed out all this time! Indoor cycling is about you and pushing yourself at your own pace. Although the energy in the room will make you want to spin faster and harder, you can always adjust the tension on your bike to a level that is appropriate for you.

How do I sign up?

1. Sign up and create an account online.
2. Purchase rides.
3. Select a ride from the Schedule.
4. Arrive early at the studio.
5. Check-in at the front desk.
6. Enjoy your heart-pounding, body moving ride!

DO YOU OFFER STUDENT PRICING?
We sure do! Once you create your account, please contact us at sctyhq@spinsociety.ca requesting to be added to the “Student Pricing” group. You will be required to show a current valid student I.D. (or equivalent) to access the student pricing.
What should I bring?
Hydration is essential! Bring a bottle of water or you can purchase one at the studio. Keep your body going by ensuring you have enough water before, during and after your ride. Spin Society also has a water fountain so we have your refills covered.
Do I need cycling shoes?
Cycling shoes offer a more secure position in the pedals and on the bike while really enhancing the experience. Shoes ALWAYS come complimentary with your ride. If you prefer to bring your own cycling shoes, our pedals are compatible with SPD cleats.
Does the studio have changing rooms?
Of course we do! Spin Society has both men and women’s locker rooms each with restrooms, showers, vanities, and changing areas. We also have lockers available for daily use.
Can I host private group classes or events?
From birthdays, to bride rides and from team building to corporate events, we know how to get down like rockstars! To inquire about hosting a private ride or event at our studio, please click here for details.
What if I'm late for class or cutting it really close to the start?
Doors to the spin room will be shut at the start of the scheduled class time. In all honesty we understand that sometimes getting to class can be stressful with children, traffic, work schedules and general life situations but we know once you get here, it’s worth it!

With that said, those final minutes before class begins are critical to setting everyone up for success and providing a safe experience. We do request that you are present 15 minutes before the scheduled start of class. In order to preserve the experience for others and to ensure a safe environment, we cannot admit anyone who arrives after the scheduled class start time. This means that once the studio doors are closed, even if our staff are in the room assisting riders and the instructor has not started, no one can enter to join the class.

On the flip side, we politely ask that you do not leave before cool down. We are working hard to create positive, focused energy in the room for the entire class time. If you need to leave early for any reason, we unfortunately cannot re-admit you to the spin room for your safety and those around you. Our staff are available and ready to help any rider that leaves early. The only exception to leaving early is if our equipment becomes faulty during class i.e. bike malfunction or bike shoe failure. If this occurs our staff will work to remedy the issue and help you back into class on an appropriate bike.

After our class start time, you will be considered a late cancel subject to our cancellation policy and are welcome to book into the next class that works for your schedule.

What if I need to leave early?
We politely ask that riders not duck out early. We are working hard to create positive, focused energy in the room for the entire 50-minute ride.
If classes are full, is there a wait list?
If a class you would like to reserve is full, you can opt to place yourself on the wait list. You must have class credits in your account to be able to join a wait list. As spots become available due to cancellations, bikes will be released and assigned automatically based on priority.
How can I cancel a class?
Rides can be canceled up to 8 hours before the scheduled start time. Once the 8-hour limit has passed, any Late Cancellation or No-Show would incur penalty fees.
For members using ride credits, a $15.75 penalty fee will be charged to your credit card at the time of the Late Cancellation or No-Show, but the ride credit used to make the reservation will be returned to your account. For clients with monthly unlimited recurring memberships, a $15.75 fee will be charged to your credit card on file at the time of the late cancellation or no-show.
All riders with monthly recurring memberships or regular ride credits can reserve spots online up to 7 days in advance.
What happens if I accidentally leave something behind?

Spin Society is not responsible for any lost or stolen items. For your peace of mind, we recommend leaving valuables at home or storing your belongings in our lockers that are available on site. If you forget something, we’ll keep it in the lost and found for up to two weeks. Any unclaimed items after this time will be donated.

Can I bring my pet to the studio?

While we love your furry companions, to keep everyone safe and to ensure a great experience for all our guests, we do not allow pets to accompany you during your class. If you have a service dog —  please email sctyhq@spinsociety.ca as we may require additional information.

Are children allowed in the studio?
We don’t have childcare available at the studio. For safety and liability reasons, as well as to ensure a positive experience for all our guests, we’re unable to allow children in the studio.

STAY IN TOUCH

@spinsociety