The SPIN SOCIETY STANDARD OF SAFETY is designed with the ongoing safety of our community in mind. Its purpose is to inform and communicate with transparency the steps that SPIN SOCIETY takes to ensure a safe space at each studio location.

The SPIN SOCIETY STANDARD OF SAFETY is based on the Vancouver Coastal Health COVID-19 Safety Plan Checklist for Fitness and Recreation Facilities (Version 4.8 dated November 10, 2020) and the 6 steps included in the Guide to Reducing the Risk of COVID-19 as developed by WorkSafeBC. The plan will evolve as we continue to monitor the ongoing effects of this global pandemic.


The virus that causes COVID-19 spreads in several ways, including through droplets when a person coughs or sneezes, or from touching a contaminated surface before touching the face. The risk of person-to-person transmission increases the closer you come to other people, the more time you spend near them, and the more people you come near. The risk of surface transmission increases when many people contact the same surface and when those contacts happen over short periods of time.

Symptoms of COVID-19 include:

  • Fever, chills, cough, shortness of breath, sore throat and painful swallowing, stuffy or runny nose, loss of sense of smell, headache, muscle aches, fatigue, loss of appetite.

Since carriers of COVID-19 have the potential to show no signs or symptoms, our approach will be to assume that any and all workers & customers may be potential carriers.

The COVID-19 virus is:

  • Transmitted via liquid droplets when a person coughs or sneezes. The virus can enter through these droplets through the eyes, nose or throat if you are in close contact;
  • Is NOT known to be airborne or enter through skin, but CAN be spread by touch if a person has used their hands to over their mouth or nose when they cough.

SPIN SOCIETY, with the help of Studio Managers and Front Desk Employees, have identified places where the risk of transmission is introduced. These are the areas where the risk is elevated:

  • Studio lobbies, Bike Room, instructor team rooms, reception desks, hallways outside the Bike Rooms, change rooms.

These processes require employees to come in close proximity with one another or customers:

  • Check-in at the reception desk, handing out shoes and towels, accessing cleaning supplies, travelling across hallways through the premises, checking on the Bike Room before and after class to ensure all customers are settled in at their bike.

These are the tools, machinery, and equipment that employees come into contact with during the course of their work:

Spray bottles, cleaning equipment, cleaning supplies, shoes, towels, stationary bikes, headphones, hand weights, cash drawer, computers.

These are the surfaces being touched often:

  • Doorknobs/handles, computer keyboard/mouse, reception desk, lockers, light switches, bathroom sinks, water fountains, sanitizing wipes dispensers, washer/dryer doors.


These measures have been implemented to reduce the risk of transmission of the COVID-19 virus in the SPIN SOCIETY premises.

Maintaining physical distance:

  • Only two employees per shift (working in cohorts). One tasked with front desk duties and the other tasked with cleaning/tidying up duties as to avoid close contact with one another;
  • Posting occupancy limits outside the change rooms and closing off the high touch amenities such as showers/beauty bars;
  • Posting occupancy limits outside the Bike Room to less than 1/3 of the original capacity to allow for physical distancing;
  • Posting occupancy limits outside all Instructor Team rooms to allow for adequate physical distancing;
  • Maintaining a 3-metre distance between stationary bikes side to side and installing see-through partitions front-to-back wherever 3 metres cannot be achieved;
  • Employees are scheduled with the same group every week to minimize risk of broad transmission (set weekly working schedule);
  • Wherever a 3-metre distance between employees and customers cannot be maintained, see-through partitions have been installed (at the reception desks and at the instructor podium).

Cleaning and hygiene:

  • The schedule allows for sufficient time between sessions to allow for cleaning and resetting the studio following all COVID-19 Protocols outlined in this Safety Plan;
  • Hand sanitizing stations are available upon entry and at each reception desk. Customers are encouraged to sanitize before and after every visit inside the premises;
  • Signage encouraging hand washing is posted at the entrance to all SPIN SOCIETY studios.
  • All SPIN SOCIETY studios have adequate handwashing facilities on site for all employees and customers;
  • Our Studio Managers have created a daily deep cleaning schedule that ensures we take all steps necessary in preventing a COVID-19 outbreak at our studios. Top-grade institutional disinfectants are used in combination with electro-static sprayers to cover all surfaces with microparticles known to kill pathogens in the air and any surface contacted;
  • All high-touch surfaces, bikes and weights are disinfected multiple times daily. We also ask our community to do their part and help us sanitize the bikes and weights using the sanitizing wipes provided after every ride;
  • Cycling shoes and headphones are disinfected and rotated, as always;
  • Showers will remain off-limits for the time being to avoid contamination in enclosed spaces and to prevent riders from being present when the next ride begins. The changeroom capacity will be limited to 3 riders at a time to ensure proper physical distancing.


New policies have been introduced to reduce the risk of transmission within the SPIN SOCIETY premises:

  • Same schedule, more cleaning. Additional employee hours and improved procedures have been implemented at all studio to allow for deeper cleaning and reset. 
  • Less than 30% of the bikes. Fewer bikes will be made available for booking. All bikes have been spaced side-to-side by 3 meters. Check out the new bike maps online or on our App. 
  • Front-to-back dividers between rows of bikes. Acrylic sheets have been hung from the ceiling to ensure division between rows of bikes. 
  • Shoe/headphone rotation. No pair of shoes/headphones will ever be used twice in a row. We have enough headphones to use each pair only once every 3-4 days.
  • Sanitizing wipes. We will continue to offer sanitizing wipe stations inside the Bike Room for pre-ride and post-ride use. Please do your part in helping us keep our space clean and safe.
  • “Self” bike setup. Check out the best way to setup your bike here.
    • TIME SLOTS – 90-minute time slots bookable on our website. You are free to arrive and leave anytime within your booked timeslot. This will prevent a “group” setting where everyone arrives and leaves at the same time.
    • PROGRAMMING – There will be NO Instructors. This is an “OPEN GYM” concept. Bring your own device and headphones to ride to any online content. Have you tried the REVEL 7-Day Free Trial? The studio doors will remain open at all times for you to begin and end your workout as you wish according to your booked time slot. Shoes and towels will still be provided upon request.
    • SELF CHECK IN – During these times we will have very limited front desk staff to check you in. Please download the SPIN SOCIETY 2.0 app from the App Store OR SPIN SOCIETY on Google Play. You will be able to check yourself into class when you enter the building and avoid the No-Show fee.


All SPIN SOCIETY employees and customers will self-screen prior to entry of the facility following the BC COVID-19 Symptom Self-Assessment Tool guidelines. If an employee or customer shows any signs or symptoms:

  • They will not be permitted entry to the facility OR will be asked to leave immediately;
  • Recommended to stay home and self isolate and self monitor

If an employee, instructor or customer is returning from outside of Canada, they will not be permitted entry, and will recommended to stay home and self isolate and self monitor.

Rest assured that before every employee shift, Studio Managers check in with our Employees to ensure they are symptom free and not feeling ill. SPIN SOCIETY uses a scheduling app that allows for a health screening questionnaire prior to checking in for the work shift on the app. When a question is answered that raises a red flag, the Studio Manager is instantly alerted and can react accordingly. We are flexible and nimble enough as an organization to allow employees to stay home if they perceive any symptoms that may warrant a COVID-19 test. A negative test result is required before coming back to the studio.

The same instructions apply to our team of Instructors. Last minute schedule changes may occur as we navigate this new normal and ask our instructors to get tested for COVID-19 if they feel ill or show symptoms of the virus. Instructors are also asked to wear a mask or face covering at all times until they are safely at their bike on the podium.

As a member of our community, the following statements must be read and verbally acknowledged before attending a ride at the studio:

  • I do not have any symptoms of COVID-19, including, but not limited to: fever, cough, sore throat, shortness of breath, runny nose, loss of taste or smell, nausea, and vomiting, headache, muscle aches, fatigue, loss of appetite or diarrhea.
  • I have not been in close contact with someone who has tested positive for COVID-19.
  • I have not travelled outside of the country within the last 14 days.
  • I understand that by choosing to attend a ride at SPIN SOCIETY, even with the increased health and safety protocols, I acknowledge and accept the additional risks associated with visiting public spaces during the COVID-19 pandemic.

We ask that all community members and staff answer these questions honestly and to the best of their knowledge.


Masks or face coverings MUST be worn AT ALL TIMES by everyone, including employees and customers, entering a SPIN SOCIETY studio. Please note the following about masks/face coverings:

  • Non-medical masks may help prevent the risk of transmission from the wearer.
  • Masks can become contaminated on the outside when touched by hands so employees should avoid touching or adjusting them often.
  • Masks that become wet, soiled or damaged are less effective and must be replaced.
  • Masks must be put on and taken off correctly, including not touching the front of the mask, and washing hands.
  • Cloth masks must be washed every day using the warmest water setting and stored in a clean dry place to prevent contamination.
  • Masks should never be shared.
  • If a non-cloth mask is used (e.g. medical mask), ensure employees know these items are single use. In addition to following safe procedures for putting them on and taking them off, they cannot be cleaned or reused


SPIN SOCIETY, its employees and customers will do everything possible, including following all requirements laid out by the provincial and federal government, to minimize the chances of spreading COVID-19. We have a training plan in place to ensure everyone is trained in the SPIN SOCIETY STANDARD OF SAFETY. All employees have received policies for staying home when sick or symptomatic. We have posted signage at all studio locations indicating occupancy limits and effective hygiene practices.


If for any reason a rider feels it would be more cautious to miss a booking, please contact SPIN SOCIETY at sctyhq@spinsociety.ca to request a cancellation free of charge. We understand things come up last minute and would prefer to err on the side of caution for the safety of our staff and community.


SPIN SOCIETY has a plan in place to monitor these risks. We make changes to our policies and procedures as necessary. Things may change as our business operates. If we identify a new area of concern, or if it seems like something isn’t working, we will take steps to update these policies and procedures. Our entire team is involved in this process. Employees are encouraged to raise safety concerns. 


Employees will be given additional COVID-19 procedural training as they return to work. Studio Managers will ensure all employees acknowledge, and are comfortable with, any new products, procedures and equipment being used to safely conduct our business. All employees will be asked to sign this SPIN SOCIETY STANDARD OF SAFETY document acknowledging they have read and understand the contents.    


If a SPIN SOCIETY Employee or Instructor has tested positive for COVID-19, they must immediately inform their Studio Manager to be replaced on the schedule and quarantine appropriately. SPIN SOCIETY Management will then contact Vancouver Coastal Health immediately for next steps. All Employees and Instructors from that studio location will be contacted and requested to follow the guidelines from Vancouver Coastal Health.
In cases deemed low risk by Vancouver Coastal Health, we will notify all staff and riders who may have had exposure, communicate any provincial health services protocols.
In cases deemed moderate to high risk by Vancouver Coastal Health, we will repeat the above action and follow any additional steps deemed necessary by health authorities. These may include a studio closure, additional deep cleaning and/or a message to our entire community via email and social media.
While we’re taking every precaution to keep our community safe (and encourage you to do the same), we’re acutely aware of, and highly prepared for, the possibility of a second wave.

By doing your part, you can effectively help us come back from this pandemic. Please be responsible and understand that you are attending rides at SPIN SOCIETY at your own risk. If you are deemed to be high-risk for complications from the virus, or live with someone who is, we would recommend you not return to the studio at this time. By choosing to come back to SPIN SOCIETY, you acknowledge and accept the additional risks associated with COVID-19 regardless of the increased safety and cleaning protocols we are putting in place.

Whether you plan to join us in the studio, or feel more comfortable staying home using our newly launched REVEL subscription, we’re here for you. If you have questions or concerns, let’s talk it out at sctyhq@spinsociety.ca.